Lagos ,

   6 months ago

Job Summary

  • Oversee EMS and other branch meetings
  • Regular environmental scanning to identify business opportunities.
  • Ensure collaboration amongst all units of the branch.
  • Ensure the branch has adequate work tools.
  • Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
  • Drives branch budget.
  • Customer engagement (Physical and Virtual).
  • Review and recommend loans for approval
  • Manage loan portfolio.
  • Responsible for the teams Sales/Service plan.
  • Ensure the branch ambience is in line with the Bank's standard
  • Periodic review of direct reports
  • Prepare and present branch performance
  • Conduct business premises spot check

Job duties and responsibilities
    • Review of outer business premises, civil guards dressing and ATM gallery.
    • Conduct EMS and review of daily volume report.
    • Review and confirmation on previous days performance of account officers.
    • Customer engagement (virtual) to Top 20 branch customers.
    • Visit identified 5 customers/prospects.
    • Monitor the CLOSA agents- their activity and overall performance.
    • Review of Pre-call memos
    • Review and recommendation of loans
    • Review and approval of branch expense.


    Weekly Activities:

    • Participate in weekly cluster marketing storms/street mapping
    • Meeting with Branch Unit Heads.
    • Deployment and monitoring of the weekly floor manager.
    • Product knowledge sharing sessions.
Job requirements and qualifications
    • At least 6 years’ experience in sales, customer service, including at least 1 year in a supervisory role.
    • In-depth knowledge of retail policies, procedures, and branch operations.
    • Strong Credit/Financial Analysis Skills
    • Understanding of lending regulations.
    • Ability to influence, motivate, and train others
    • Problem solving skills.
    • Effective communication/Presentation skills
    • Good Interpersonal Skills
    • Conflict Management Skills
    • Managerial/Administrative Skills
    • Team building
    • Not more than 35 years
  • Open to negotaition
Minimum Experience
  • 7 years
Maximum Experience
  • 10 years
Application Deadline: 30th August, 2024

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