Technical Support Supervisor (Full time)

   Lagos ,

   4 months ago

Job Summary

Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

Job duties and responsibilities
  • • Troubleshooting technical issues.

    • Diagnosing and repairing faults.

    • Resolving network issues.

    • Installing and configuring hardware and software.

    • Speaking to customers to quickly get to the root of their problem.

    • Providing timely and accurate customer feedback.

    • Talking customers through a series of actions to resolve a problem.

    • Following up with clients to ensure the problem is resolved.

    • Replacing or repairing the necessary parts.

    • Supporting the roll-out of new applications.

    • Providing support in the form of procedural documentation.

    • Managing multiple cases at one time.

    • Testing and evaluating new technologies.

    • Conducting electrical safety checks on equipment

Job requirements and qualifications
  • Degree in computer science or information technology.

    • Certification in Microsoft, Linux, or Cisco is advantageous.

    • Prior experience in tech support, desktop support, or a similar role.

    • 4-5 years of working experience.

    • Proficiency in Windows/Linux/Mac OS.

    • Experience with remote desktop applications and help desk software.

    • Attention to detail and good problem-solving skills.

  • Negotiable
Minimum Experience
  • 4 years
Maximum Experience
  • 5 years
Application Deadline: 30th April, 2024

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