Technical Support Supervisor (Full time)

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Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

• • Troubleshooting technical issues.

  • Diagnosing and repairing faults.

  • Resolving network issues.

  • Installing and configuring hardware and software.

  • Speaking to customers to quickly get to the root of their problem.

  • Providing timely and accurate customer feedback.

  • Talking customers through a series of actions to resolve a problem.

  • Following up with clients to ensure the problem is resolved.

  • Replacing or repairing the necessary parts.

  • Supporting the roll-out of new applications.

  • Providing support in the form of procedural documentation.

  • Managing multiple cases at one time.

  • Testing and evaluating new technologies.

  • Conducting electrical safety checks on equipment

• Degree in computer science or information technology.

  • Certification in Microsoft, Linux, or Cisco is advantageous.

  • Prior experience in tech support, desktop support, or a similar role.

  • 4-5 years of working experience.

  • Proficiency in Windows/Linux/Mac OS.

  • Experience with remote desktop applications and help desk software.

  • Attention to detail and good problem-solving skills.

• Negotiable

• 4 years

• 5 years

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