Lagos ,
10 months ago
Job Summary: The HR Business Partner (HRBP) aligns business objectives with employees and management in designated organizations. S/He develops or articulates solutions based on customers’ strategic business and technical requirements ascertained from working with the different business units across the customer's organization.
The HRBP provides a professional, customer focused and effective human resource service for client and outsourced resources, including but not limited to:
✓ recruitment and selection ✓ employee relations issues ✓ performance management ✓ remuneration and benefits management ✓ policy development and compliance.
It is therefore expected that the HRBP:
➢ provides quality HR services on accounts managed
➢ ensures that all escalations are resolved efficiently and in a professional manner
➢ all required staff information is obtained and processed accordingly i.e. ensure that all Resource Details are captured on HRIS
➢ Maintains new entry and exit templates with correct required supporting credentials and document
➢ Submits required reports to line managers i.e. weekly reports, SLA checklist to Team Lead
➢ Obtains information which enables a competitor’s analysis of the account to be done
➢ ensures employee engagement activities occurs
➢ Prepares accurate payroll information and ensure prompt payment of salary to Resources according to SLAs ➢ Recruitment and Onboarding of staff on behalf of clients’ managed
➢ Ensure Resources have HMO, Pension, and ID cards
➢ Ensure that Client receives invoices promptly according to SLA
➢ Schedule annual training and village meeting for all external resources
➢ Expand Business Growth with existing clients
➢ Crisis / Conflict resolutions
➢ Manage all employee relations matters
➢ Performs other duties assigned
KPI : The performance of the HRBP will be measured along the agreed dimensions of the balanced score card using agreed KPIs.
The summary of the key responsibilities are as follows:
FINANCIALS
➢ Ensure profitability of clients managed and suggest ideas/referrals to increase the organizations bottom-line. CUSTOMER SERVICE
➢ Reduced time in complaint resolution.
➢ Maintaining healthy business relationships with clients and resources.
INTERNAL PROCESSES
➢ Comply with Client SLA
➢ Comply with company’s Standard Operating Procedures / internal processes.
➢ Improve Business process with creative and innovative ideas.
LEARNING AND DEVELOPMENT
➢ Build intellectual and professional capacity
Job Requirements:
• BSC / HND in Social Sciences
• CIPM Certification is an added advantage.
• Proficient in Microsoft Office Application
• Minimum of 3 years core HR experience in required sector
• Outsourcing/ HR consulting experience is an added advantage.
• Change Management.
• Decisiveness and Taking Initiative - Prefers quick and appropriate actions in situations, takes charge and capitalizes on opportunities.
• Building Collaborative and Healthy Relationships - Amiable enough to easily build productive working relationships with co-workers, clients, and resources whilst valuing people of different backgrounds, cultures, and demographics.
• Communication - Expresses ideas clearly and concisely; passing information (written and orally) to stakeholders appropriately.
• Self – Leadership and Accountability – Ability to take ownership and work with little supervision.
Key Internal working relationships are with: Team Members, Line Manager,
Other Internal Departments - Finance, Payroll, Internal Audit and HR Key External working relationships are with: Clients, Outsourced Resources, Third party suppliers i.e., HMOs, Insurance Providers, PFA
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