Human Resources Business Partner (HRBP) (Full time)

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Job Summary: The HR Business Partner (HRBP) aligns business objectives with employees and management in designated organizations. S/He develops or articulates solutions based on customers’ strategic business and technical requirements ascertained from working with the different business units across the customer's organization.

• The HRBP provides a professional, customer focused and effective human resource service for client and outsourced resources, including but not limited to:

  ✓ recruitment and selection ✓ employee relations issues ✓ performance management ✓ remuneration and benefits management ✓ policy development and compliance.

  It is therefore expected that the HRBP:

  ➢ provides quality HR services on accounts managed

  ➢ ensures that all escalations are resolved efficiently and in a professional manner

  ➢ all required staff information is obtained and processed accordingly i.e. ensure that all Resource Details are captured on HRIS

  ➢ Maintains new entry and exit templates with correct required supporting credentials and document

  ➢ Submits required reports to line managers i.e. weekly reports, SLA checklist to Team Lead

  ➢ Obtains information which enables a competitor’s analysis of the account to be done

  ➢ ensures employee engagement activities occurs

  ➢ Prepares accurate payroll information and ensure prompt payment of salary to Resources according to SLAs ➢ Recruitment and Onboarding of staff on behalf of clients’ managed

  ➢ Ensure Resources have HMO, Pension, and ID cards

  ➢ Ensure that Client receives invoices promptly according to SLA

  ➢ Schedule annual training and village meeting for all external resources

  ➢ Expand Business Growth with existing clients

  ➢ Crisis / Conflict resolutions

  ➢ Manage all employee relations matters

  ➢ Performs other duties assigned

  KPI : The performance of the HRBP will be measured along the agreed dimensions of the balanced score card using agreed KPIs.

  The summary of the key responsibilities are as follows:

  FINANCIALS

  ➢ Ensure profitability of clients managed and suggest ideas/referrals to increase the organizations bottom-line. CUSTOMER SERVICE

  ➢ Reduced time in complaint resolution.

  ➢ Maintaining healthy business relationships with clients and resources.

  INTERNAL PROCESSES

  ➢ Comply with Client SLA

  ➢ Comply with company’s Standard Operating Procedures / internal processes.

  ➢ Improve Business process with creative and innovative ideas.

  LEARNING AND DEVELOPMENT

  ➢ Build intellectual and professional capacity

• Job Requirements:

  • BSC / HND in Social Sciences

  • CIPM Certification is an added advantage.

  • Proficient in Microsoft Office Application

  • Minimum of 3 years core HR experience in required sector

  • Outsourcing/ HR consulting experience is an added advantage.

  • Change Management.

  • Decisiveness and Taking Initiative - Prefers quick and appropriate actions in situations, takes charge and capitalizes on opportunities.

  • Building Collaborative and Healthy Relationships - Amiable enough to easily build productive working relationships with co-workers, clients, and resources whilst valuing people of different backgrounds, cultures, and demographics.

  • Communication - Expresses ideas clearly and concisely; passing information (written and orally) to stakeholders appropriately.

  • Self – Leadership and Accountability – Ability to take ownership and work with little supervision.

  Key Internal working relationships are with: Team Members, Line Manager,

  Other Internal Departments - Finance, Payroll, Internal Audit and HR Key External working relationships are with: Clients, Outsourced Resources, Third party suppliers i.e., HMOs, Insurance Providers, PFA

• 200,000-250,000

• 3 years

• 5 years

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