Customer service representative (Full time)
MercuryMFB

   Lagos

   3 weeks ago

Job Summary

We are looking for a customer service representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients.

Job duties and responsibilities
  • Manage incoming calls and customer service inquiries

    Identify and assess customers' needs to achieve satisfaction

    Build sustainable relationships and trust with customer accounts through open and interactive communication

    Provide accurate, valid, and complete information by using the right methods/tools

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

    Keep records of customer interactions, process customer accounts, and file documents

    Follow communication procedures, guidelines, and policies

Job requirements and qualifications
  • Proven customer support experience or experience as a client service representative

    Strong phone contact handling skills and active listening

    Customer orientation and ability to adapt/respond to different types of characters

    Excellent communication and presentation skills

    Ability to multi-task, prioritize, and manage time effectively

    High school diploma or equivalent

Salary
  • 120,000
Minimum Experience
  • 1 year
Maximum Experience
  • 4 years
Application Deadline: 24th April, 2024


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