Customer Service Representative (Full time)
SKYSCEND NG

   Lagos

   4 weeks ago

Job Summary

We are looking for a customer-oriented person that will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job duties and responsibilities
  • RESPONSIBILITIES ;

    • Manage large amounts of incoming phone calls.

    • Generate sales leads.

    • Identify and assess customers’ needs to achieve satisfaction.

    • Build sustainable relationships and trust with customer accounts through open and interactive communication.

    • Provide accurate, valid and complete information by using the right methods/tools.

    • Meet personal/customer service team sales targets and call handling quotas.

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

    • Keep records of customer interactions, process customer accounts and file documents.

    • Follow communication procedures, guidelines and policies.

    • Take the extra mile to engage customers.

    REQUIREMENTS ;

    • Proven customer support experience or experience as a Client Service Representative.
    • Track record of over-achieving quota.
    • Strong phone contact handling skills and active listening.
    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritize, and manage time effectively.
    • School degree certifications.
Job requirements and qualifications
  • HND

Salary
  • 280,000
Minimum Experience
  • 1 year
Maximum Experience
  • 2 years
Application Deadline: 26th April, 2024


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