Customer Service Executives (Walk-in) (Full time)

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As a Customer Service (Walk-in) Agent, you will be the face of our company, providing exceptional service to customers who visit our physical location. Your primary responsibility will be to assist customers with inquiries, provide product information, resolve complaints, and ensure a positive experience during their visit. This role requires excellent communication skills, a friendly demeanour, and the ability to handle various customer situations with professionalism and efficiency.

• • Customer Assistance:

    • • Greet customers as they enter the premises and inquire about their needs.
      • Provide information about products, services, and promotions.
      • Assist customers in locating items within the store.
      • Checking product or service availability
      • Answer questions and address concerns promptly and accurately.
      • Update customers' records and SIM registration

    Problem Resolution:

    • • Listen to customer complaints or issues and work towards a satisfactory resolution.
      • Handle returns, exchanges, and refunds according to company policies.
      • Escalate complex issues to the appropriate department or supervisor when necessary.

    Sales Support:

    • • Upsell or cross-sell products and services based on customer needs and preferences.
      • Encourage customers to participate in loyalty programs or promotions.
      • Meet or exceed sales targets set by management.

    Operational Support:

    • • Maintain a clean and organized workspace.
      • Assist in restocking shelves and merchandise displays as needed.
      • Follow opening and closing procedures to ensure the security of the premises.

    Customer Relationship Management:

    • • Build rapport with customers to enhance their shopping experience.
      • Collect feedback and suggestions from customers to improve products and services.
      • Keep records of interactions and transactions in the customer database.

• • B.Sc/HND in a related discipline 
  • Additional education or training in customer service is a plus.
  • Proven experience in a customer service role, preferably in a retail environment.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and the ability to interact positively with diverse customers.
  • Patience and the ability to remain calm under pressure.
  • Basic math skills for processing transactions and handling cash.
  • Ability to work flexible hours, including weekends and holidays.

  Attributes:

  • Customer-focused: A genuine desire to help customers and ensure their satisfaction.
  • Team player: Willingness to collaborate with colleagues and contribute to a positive work environment.
  • Adaptability: Ability to handle various tasks and adapt to changing situations.
  • Problem-solving skills: Capacity to think critically and find solutions to customer issues.
  • Professionalism: Maintain a professional appearance and demeanour at all times.

• N180,000

• 1 year

• 3 years

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