Application Dev & 3rd Level Support (Full time)

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The role ensures the best cost-effective design, adequate technology evolution, and consistency of the application and tools used, also focusing on minimizing the need for big improvement during its lifecycle. The role should ensure that the application is performing adequately, from a product and E2E perspective, and that enough capacity is available to meet business requirements and growth projections of the customer.

• Application Development Support Activities

  •Support Complex Change Execution

  •Incident Restoration Support

  •Problem Management Support

  Application Specification Analysis & Design

  •Engineering & IS/IT Specification Analysis

  •Develop Low Level Project Plan for Solution Development

  •Develop Low Level Installation, Integration & Test Plans

  •Perform Low Level Risk Analysis

  •Software Requirements Analysis Application Development Execution

  •Develop Application Development Project

  •3PP Development Coordination

  •Development Acceptance, Execution, Documentation

  •Update Configuration Database

  •Support Release & Deployment Management

  •Minor Change Development (requested by WO)

  •Configuration of Existing Applications (requested by WO)

  •Functional, Performance and System / Network Integration Testing

  •User Acceptance Testing Support

  •Software Configuration Management

  •Software Quality Management.

  Application Lifecycle Management

  •Release & Deployment Management Support

  •Application Capacity & Performance Management

  3rd level applications support

  •3rd Level Support for Owned Applications

  •Incident Resolution Support

  •Workaround Analysis and Proposal procedures and tests

• First Degree in a relevant discipline

  Proven experience in the role.

  Computer skills - Algorithm & Scripting

   Ericsson Business Process

   Customer Satisfaction

   MS TOP 

  Deployment & Integration Management

   Sprint network 

  Service Quality Management 

  Agile Operations Models 

  Ericsson Charging System - Upgrades/Updates Management

  3rd level applications support

  ITIL

  Telecom Domain 

• Negotiable

• 3 years

• 5 years

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