Service Delivery Manager (Full time)

   Lagos ,

   one year ago

Job Summary

We are curently recruiting Service Delivery Manager for a telecommunication industry.

Job duties and responsibilities

  • Responsibilities:

    • Support the Head, Service Delivery on the end to end Service Delivery.
    • Responsible for the good customer experience.
    • Manage customer services and complaints.
    • Optimize customer service delivery processes.
    • Manage customer interaction to meet or exceed customer expectations.
    • Manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security..

     

Job requirements and qualifications

  •         

    Experience:

    • Minimum of a first degree in Commercial, Business Administration, Economics, or other related fields.
    • Possession of MBA certification would be an added advantage.
    • Minimum of 8 years’ experience as Service Delivery Manager.
Salary
  • Negotiable
Minimum Experience
  • 8 years
Maximum Experience
  • 15 years
Application Deadline: 24th April, 2025


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