HEAD EXPERIENCE CENTRE (Full time)

   Lagos ,,Lagos ,,Lagos ,,Lagos ,

   one year ago

Job Summary

We are recuriting for the role of HEAD SERVICE MANAGEMENT in a telecommunication industry.

Job duties and responsibilities

  • Qualifications, Experience and Skills

    • Minimum of a first degree in Commercial, Business Administration, Economics, or other related fields.
    • Possession of MBA certification would be an added advantage.
    • Minimum of 15 years’ experience in service management in an Experience Centre or a Customer facing setup.

    Customer service, Negotiating and influencing, analysis and decision making, and management skills.

Job requirements and qualifications

  • Key Responsibilities

    • Manage the service Management team for the Experience Centre.
    • Responsible for all SLA ownership and their defense within the business.
    • Responsible for post sales Customer satisfaction.
    • Overall responsibility for all the service issues escalated by the customers.
    • Responsible for the end to end customer experience.
    • Responsible for the design and management of customer interaction to meet and exceed expectations.
    • Coordinate training needs and implement appropriate training programs for all experience Centre staff.
    • Maintains excellent relationships with customer through superior customer service.

    .

Salary
  • negotiable
Minimum Experience
  • 15 years
Maximum Experience
  • 18 years
Application Deadline: 26th February, 2025


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