CUSTOMER CARE REPRESENTATIVE (Full time)

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A Customer Service Representative (CSR) is responsible for providing excellent customer support by addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The role involves direct interaction with customers through various channels such as phone, email, chat, or in-person.

• • Respond to customer inquiries promptly and courteously.
  • Resolve customer complaints and issues efficiently.
  • Provide information about products and services.
  • Process orders, forms, applications, and requests.
  • Maintain customer records by updating account information.
  • Handle returns and exchanges.
  • Follow up on customer interactions to ensure resolution.
  • Collaborate with other departments to resolve complex issues.
  • Achieve customer service targets and metrics.
  • Participate in training and development programs to improve service skills.

• HND or B.Sc,
  Associate’s or Bachelor’s degree in a related field

• 100,000

• 2 years

• 5 years

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