Customer Service Representative (Contract)

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Job title: Customer Service Representative
Location: Lagos
Salary:180K
Sector: Telecommunications

We are seeking a friendly, detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring positive customer experience across all communication channels.

 

• Key Responsibilities
  
  •    Respond to customer inquiries via phone, email, and chat in a timely manner
  •    Provide accurate information about products, services, and policies
  •    Resolve complaints and escalate complex issues when necessary
  •    Maintain customer records and update account information
  •    Collaborating with other departments to improve customer satisfaction
   

• Qualifications
  •    Strong communication and interpersonal skills
  •    Problem-solving mindset with attention to detail
  •    Ability to multitask and work in a fast-paced environment
  •    Proficiency in basic computer applications (MS Office, CRM tools)
  •    Prior customer service experience preferred

  Minimum of HND in any relevant field of study.

• 180,000

• 1 year

• 5 years

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