BSS Assurance Manager (Full time)

Apply Now

We are looking for a BSS Assurance Manager to maximize the benefits in an MS setup and provide an active real-time oversight to the heartbeat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC). 

The Network Assurance manager will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

•  

  •  NOC Alarm handling for active elements and monitoring partner.
  •  Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix.
  •  Assurance of parameter data/change requests for active.
  •  Track and record service assurance impacting outages.
  • Trigger Service Assurance sign-off.
  • Follow through to ensure completion of Service Assurance sign-off.
  • Interface with different Network domains to ensure tracking of Service Assurance impacting outages.
  • Ensure timely reporting from partner NOC as per contractual and agreed timeline.
  •  Follow through for on-demand assurance report.
  • Effective management of change requests for BSS active elements by monitoring and ensuring closure of approved change requests as planned.
  • Coordinate incidents requiring alignment between Towerco and manage service partner NOC.
  •  Drive daily outage sign-off between active and passive partners.
  •  Partner NOC KPI monitoring and sign-off.
  • Develop updated Quality Assurance methodologies using in-house or external resources.
  • Work with Network Performance Analysis team to help validates the effect of the change Request by comparing before and after CR implementation.
  • Audits all network elements (NEs) current DBs (i.e BSS/BTS/Cells/ RNC/Node B’s, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively.
  •  Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services.

• Education and Certification:

  Must Have:

  • Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields).
  • Specialist in BSS Operations (Fault and Configuration Management) 
  • Vendor management.
  • Project management.
  • Network Audit and functionality testing.
  • Business analysis.
  • Analytical, Statistical and Presentation skills.
  • Sound MS Excel skill.
  • Knowledge of BSS and Quality Assurance managements of systems/tools/support systems.

  Work Experience 

  Must have: 

  • Minimum 7 years’ experience in a GSM/Mobile company. 
  • Minimum 4 years hands-on BSS Operations & Maintenance experience in Telecom.
  •  Minimum 2 Vendor Management experience.

  Skills and Competencies

  • Attention to details.
  • Good negotiator.
  • Integrity.
  • Innovative Analytic.
  • Multi-tasking.
  •  Professionalism.

• Negotiable

• 7 years

• 15 years

Apply Now