CONTACT CENTRE AGENT (Full time)

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Mactay Consulting is currently recruiting to fill the job role below.

Job Title: Call Center Agent 
Job Location: Ilupeju, Lagos

Job brief 
We are looking for a Call Center Agents that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. 

 

• Responsibilities 

  • Manage large amounts of inbound and outbound calls in a timely manner 

  • Follow communication “scripts” when handling different topics 
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives 
  • Seize opportunities to upsell products when they arise 
  • Build sustainable relationships and engage customers by taking the extra mile 
  • Keep records of all conversations in our call center database in a comprehensible way 
  • Frequently attend educational seminars to improve knowledge and performance level 
  • Meet personal/team qualitative and quantitative targets 

   

• Requirements and skills 

  • Bsc/HND Degree 

  • Previous experience in a customer support role. 
  • Strong phone and verbal communication skills along with active listening (Hausa & English language preferred). 
  • 30 years and below
  • Track record of over-achieving quota. 
  • Familiarity with CRM systems and practices. 
  • Customer focus and adaptability to different personality types. 
  • Ability to multi-task, set priorities and manage time effectively. 

• N75,000

• 1 year

• 2 years

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