Customer Service Representative (Full time)

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We are looking for a customer-oriented person that will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• RESPONSIBILITIES ;

  • Manage large amounts of incoming phone calls.

  • Generate sales leads.

  • Identify and assess customers’ needs to achieve satisfaction.

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Meet personal/customer service team sales targets and call handling quotas.

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

  • Keep records of customer interactions, process customer accounts and file documents.

  • Follow communication procedures, guidelines and policies.

  • Take the extra mile to engage customers.

  REQUIREMENTS ;

  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • School degree certifications.

• HND

• 1 year

• 2 years

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