Receptionist (Full time)

   Lagos

   4 weeks ago

Job Summary

 first point of contact for visitors and callers, providing assistance and creating a positive impression of the organization. Responsibilities typically include greeting guests, answering and directing phone calls, managing inquiries, scheduling appointments, handling mail, and performing administrative tasks as needed. The Receptionist also ensures the reception area is tidy and organized, maintains visitor logs, and assists with various office support functions. Effective communication, customer service, and organizational skills are essential for success in this role.

Job duties and responsibilities
  • 1. Greeting visitors in a professional and friendly manner and directing them to the appropriate person or department.
    2. Answering and screening phone calls, taking messages, and transferring calls to the appropriate individuals.
    3. Managing inquiries via phone, email, or in-person, and providing accurate information or assistance as needed.
    4. Scheduling appointments, meetings, and conference rooms, and maintaining calendars for staff members.
    5. Handling incoming and outgoing mail, packages, and deliveries, and distributing them to the appropriate recipients.
    6. Maintaining a clean and organized reception area, including keeping supplies stocked and ensuring a professional appearance.
    7. Assisting with basic administrative tasks, such as photocopying, filing, and data entry, to support office operations.
    8. Managing visitor logs and security procedures, including issuing visitor badges and monitoring access to the premises.
    9. Coordinating with other departments or external vendors to fulfill visitor or client requests.
    10. Providing exceptional customer service and acting as a positive representative of the organization to all visitors and callers.

Job requirements and qualifications
  • Qualifications and responsibilities of a receptionist typically include:

    Qualifications:
    1. OND, HND, Bsc
    2. Previous experience in a customer service or administrative role is often preferred but not always required.
    3. Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
    4. Strong interpersonal skills and the ability to interact effectively with visitors, callers, and colleagues.
    5. Proficiency in basic computer skills, including word processing, email, and spreadsheet software.
    6. Organizational skills and attention to detail to manage multiple tasks and priorities efficiently.
    7. Ability to remain calm and composed under pressure and handle challenging situations with tact and diplomacy.
    8. Familiarity with office equipment, such as multi-line phone systems, fax machines, and photocopiers.

    Responsibilities:
    1. Greeting and welcoming visitors, clients, and employees in a courteous and professional manner.
    2. Answering and screening incoming phone calls, taking messages, and transferring calls to the appropriate person or department.
    3. Managing inquiries via phone, email, or in-person, and providing accurate information or assistance as needed.
    4. Scheduling appointments, meetings, and conference rooms, and maintaining calendars for staff members.
    5. Handling incoming and outgoing mail, packages, and deliveries, and distributing them to the appropriate recipients.
    6. Maintaining a tidy and organized reception area, including keeping supplies stocked and ensuring a professional appearance.
    7. Assisting with basic administrative tasks, such as filing, data entry, and photocopying, to support office operations.
    8. Following security procedures and maintaining visitor logs, including issuing visitor badges and monitoring access to the premises.
    9. Coordinating with other departments or external vendors to fulfill visitor or client requests.
    10. Providing exceptional customer service and acting as a positive representative of the organization to all visitors and callers.

Salary
  • 100,000
Minimum Experience
  • 1 year
Maximum Experience
  • 10 years
Application Deadline: 15th June, 2024


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