HEAD EXPERIENCE CENTRE (Full time)

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We are recuriting for the role of HEAD EXPERIENCE CENTRE in a telecommunication industry.

• Qualifications, Experience and Skills

  • A degree in Electrical/Electronic or Telecommunications Engineering is preferred.
  • MBA or professional qualification will be an added advantage.
  • Minimum of 15 years’ experience in Senior Commercial and Technology role in Telecommunications or FMCG of a Blue Chip Company.
  • Prior track record of coordinating various units within a business to deliver excellent first class service.

• Key Responsibilities

  • Responsible for generating unique business plans, designs and strategies for meeting marketing objectives.
  • Responsible for all the operational and strategic escalations affecting the delivery of objectives.
  • Manage the overall Business of the Experience Centre.
  • Reinforce brand presence by actively driving the innovative perception of the brand.
  • Active development of approaches regarding products and services in accordance with best global practice.
  • Maintain excellent relationships with partners’ vendors and customers.
  • Responsible for dashboard reporting to the management.
  • Increase customer’s satisfaction, loyalty and advocacy to nurture excellent customer relationships.
  • Responsible for team’s knowledge development as required to keep abreast of new technologies.

• negotiable

• 15 years

• 18 years

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