Service Manager (Full time)

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We are recuriting for the role of SERVICE MANAGER  in a telecommunication industry

• Key Responsibilities

  • Dashboard reporting to the business and stakeholders.
  • Coordinate with other departments to address technical issues and ensure timely resolution of customer complaints.
  • Support the Head of Service Management to ensure first class customer service operations.
  • Manage customer interaction to meet or exceed customer expectations.
  • Analyze performance metrics to drive continuous improvement of service standards.

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•         Qualifications, Experience and Skills

  • Minimum of a first degree in Commercial, Business Administration, Economics, or other related fields.
  • Possession of MBA certification would be an added advantage.
  • Minimum of 8 years’ experience in service management and customer service.

• negotiable

• 8 years

• 15 years

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