CUSTOMER CARE REPRESENTATIVE (Full time) Sensetime Technologies Limited
Lagos
2 months ago
Job Summary
A Customer Service Representative (CSR) is responsible for providing excellent customer support by addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The role involves direct interaction with customers through various channels such as phone, email, chat, or in-person.
Job duties and responsibilities
Respond to customer inquiries promptly and courteously.
Resolve customer complaints and issues efficiently.
Provide information about products and services.
Process orders, forms, applications, and requests.
Maintain customer records by updating account information.
Handle returns and exchanges.
Follow up on customer interactions to ensure resolution.
Collaborate with other departments to resolve complex issues.
Achieve customer service targets and metrics.
Participate in training and development programs to improve service skills.
Job requirements and qualifications
HND or B.Sc,
Associate’s or Bachelor’s degree in a related field
With 40 years of experience, we have provided people management and human resource solutions to some of Africa's leading companies across diverse industries, including oil & gas, telecoms, manufacturing, financial services, FMCG, and technology.