Head service management (Full time)
MFB SOLUTIONS

   Lagos

   12 months ago

Job Summary

We are recuriting for the role of HEAD SERVICE MANAGEMENT in an Oil and Gas industry.

Job duties and responsibilities
    • Minimum of 5 years’ experience in service management in an Experience Centre or a Customer facing setup.
    • Customer service, Negotiating and influencing, analysis and decision making, and management skills.
    • Manage the service Management team for the Experience Centre.
    • Responsible for all SLA ownership and their defense within the business.
    • Responsible for post sales Customer satisfaction.
    • Overall responsibility for all the service issues escalated by the customers.
    • Responsible for the end to end customer experience.
    • Responsible for the design and management of customer interaction to meet and exceed expectations.
    • Coordinate training needs and implement appropriate training programs for all experience Centre staff.
    • Maintains excellent relationships with customer through superior customer service.
Job requirements and qualifications
    • BSc/ HND/ OND Certifications
    • Minimum of a first degree in Commercial, Business Administration, Economics, or other related fields.
    • Possession of MBA Certification would be an added advantage.
Salary
  • Negotiable
Minimum Experience
  • 2 years
Maximum Experience
  • 4 years
Application Deadline: 10th August, 2024


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  Ondo ,
QUANTITY SURVEYOR

   2 years ago

  • Prepare Accurate And Detailed Cost Esti...

    N150,000



  Lagos ,,Lagos ,
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   one year ago

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