Call Center Agent(Hausa, Igbo) (Full time)

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Mactay Consulting is currently recruiting to the fill the job role below

Job Title: Call Center Agent(Hausa, Igbo)
Job Location:  Lagos

The Call Center Agent use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.

• • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

   

• B.Sc / HND from any reputable institution
  At least 1 year of work experience as a Call Center agent or similar

  Hausa speaking proficiency is an added advantage
  Knowledge of customer service practices and principles
  High degree of intelligence, communication and analytical skills
  Good verbal communication skills – sincere and articulate.
  Passionate about service.
  Ability to multi-task, set priorities and manage time effectively
  Result oriented.
  Ability to listen and probe effectively to determine customers’ real needs.
  
   

• 75,000

• 1 year

• 3 years

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