TECHNICAL SUPPORT (Full time)

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We are seeking a Technical Officer who is skilled in solving both hardware and software issues. Our ideal candidate must be smart and have the ability to diagnose hardware and software issues promptly.

• keep computer systems running smoothly and ensure users get the maximum benefit from them

  • install and configure computer hardware operating systems and applications • monitor and maintain computer systems and networks

  • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

  • troubleshoot system and network problems, diagnosing and solving hardware or software faults

  • replace parts as required

  • provide support, including procedural documentation and relevant reports

  • follow diagrams and written instructions to repair a fault or set up a system

  • support the roll-out of new applications

  • set up new users' accounts and profiles and deal with password issues

  • respond within agreed time limits to call-outs

  • work continuously on a task until completion (or referral to third parties, if appropriate)

  • prioritise and manage many open cases at one time

  • rapidly establish a good working relationship with customers and other professionals, such as software developers

  • test and evaluate new technology

  • conduct electrical safety checks on computer equipment.

• Bachelor’s degree in computer science or related course

  • 2-3 years’ experience as a technical support officer

  • Any related certification would be an added advantage

  • Prompt solution to issues

  • Strong verbal and written communication skills

  . • Ability to multitask and internal controls

  . • Excellent at analyzing information and interpret for other departments

  . • Ability to handle sensitive and confidential data.

  • Hardworking and honest

  • Excellent problem-solving and decision-making skills

  . • Attention to detail and accuracy.

  • Strong analytical skills

  • Proficiency in the use of Microsoft toolS

• N300,000 - 700,000

• 2 years

• 3 years

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