Customer Service Representative (Full time) Upsight Career
Lagos
one year ago
Job Summary
DESCRIPTION
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Job duties and responsibilities
RESPONSIBILITY
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Job requirements and qualifications
REQUIREMENT
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
With 40 years of experience, we have provided people management and human resource solutions to some of Africa's leading companies across diverse industries, including oil & gas, telecoms, manufacturing, financial services, FMCG, and technology.