Lagos ,Lagos ,Lagos ,Lagos ,,Lagos ,
4 months ago
The purpose of the Field Dispatch Job Role is to act as a support function for all field activity and ensure that the field forces are routed and loaded properly to maximize utilization and productivity. The Field Dispatch role works closely with multiple field-based job roles and schedules or adjusts work assignments for field personnel. Dispatch personnel assign and expedite work orders and the other field-based job roles then perform the actual tasks.
Work order Management
Create work orders as needed
Assign work orders to the appropriate personnel
Change status and update notes on work orders as needed
Notify field personnel about assigned work
Follow up with field personnel to ensure on-time completion of work orders
Manage & secure physical site access
Manage Site Access Permission List
Manage Site key distribution
Enforce Site Security Instructions Spare part coordination
Coordinate Spare Parts Handling Logistics
Use databases & systems to locate spare parts
Update work orders with spares information
Site Information Management
Verify site information in databases and systems
Update site information in databases and systems
Customer Incident Management
Track and Manage Customer Incidents
Create customer-related work orders
First Degree in any relevant discipline
Proven experience in the field
Ericsson Operations Engine - Mode Of Operations
Incident management
Physical Site Access Management
Work Order Management
Customer Service
Spare part handling
MS TOP
Reporting
Spare part coordination
Security Management
Database Management Systems
Fulfillment Work Order Completion
Remote Site Access Control