HEAD SERVICE DELIVERY (Full time)

   Lagos ,

   3 months ago

Job Summary

We are curently recruiting for the role of  Head Service Delivery for a telecommunication industry.

Job duties and responsibilities

  • Responsibilities:

    • Delivery of products and services to end users.
    • Responsible for ensuring end to end Service Delivery standards are met & exceeded.
    • Handle all the escalations related to service delivery, internally & externally.
    • Manage partners and vendors to deliver on customer requirements.
    • Responsible for developing and implementing new service delivery strategies/standards.

     

Job requirements and qualifications

  • Experience:

    • Minimum of a first degree in Commercial, Business Administration, Economics, or other related fields.
    • Possession of MBA certification would be an added advantage
    • Minimum of 15 years in service delivery and customer service.in an Experience Centre or a retail outlet.
Salary
  • Negotiable
Minimum Experience
  • 15 years
Maximum Experience
  • 20 years
Application Deadline: 26th March, 2025


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